Shopping with Confidence at NearTome
At NearTome, customer satisfaction matters to us. We want you to feel confident when purchasing products from our collections.
This policy explains how return requests, damaged products, cancellations, and refunds are handled.
1. Return Eligibility
Return requests are evaluated according to the eligibility conditions applicable to the purchased product.
Return request period: [Insert approved number of days after delivery]
Eligible products may need to meet the following requirements:
The product is in its original condition.
Original packaging and accessories are included where applicable.
Proof of purchase is available.
The request satisfies the product's applicable return conditions.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team promptly.
Include your order number, photographs of the item and packaging, and a description of the issue.
Our team will review your request and advise whether a replacement, return, or refund is appropriate.
3. Non-Returnable Products
Certain items may have specific return restrictions because of hygiene, safety, product condition, or other applicable reasons.
Applicable exclusions: [Insert actual non-returnable product categories]
Any exclusions remain subject to applicable consumer protection laws.
4. Return Request Process
To request a return:
Contact NearTome customer support.
Provide your order number and reason for the request.
Share photographs when necessary.
Follow the return instructions provided after your request is reviewed.
Return shipping charges: [Specify whether pickup is free or chargeable]
5. Refund Processing
After an eligible return is received and reviewed, an approved refund will be processed according to the applicable refund terms.
Refund processing period: [Insert confirmed number of business days]
The time required for a refund to appear in your account may depend on your payment provider.
6. Order Cancellation
If you need to cancel an order, contact our support team as soon as possible.
Cancellation availability depends on the order's processing and dispatch status.
7. Exchanges
Exchange requests are subject to product availability and the applicable return conditions.
Exchange eligibility: [Insert approved exchange terms]
8. Customer Support
For assistance with returns, refunds, cancellations, or exchanges, please contact the NearTome customer support team.