1. Introduction
Welcome to NearTome!
At NearTome, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, browse our products, place an order, or interact with our services.
NearTome is an online shopping destination offering home décor, lifestyle essentials, gifts, kids' learning products, smart gadgets, and everyday utility products.
By using our website, you acknowledge the information provided in this Privacy Policy.
Website: https://neartome.in
2. Information We Collect
We may collect personal information when you visit our website, create an account, purchase a product, subscribe to our newsletter, or contact our support team.
The information we collect may include:
Personal Information
- Full name
- Email address
- Mobile phone number
- Billing address
- Shipping address
- Customer account information
Order Information
- Products purchased
- Order history
- Payment status
- Shipping and delivery details
- Returns and refund information
Technical Information
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and similar tracking technologies
Communication Information
When you contact our customer support team, we may collect information about your enquiry, feedback, complaints, and previous communications.
We collect information necessary to operate our website, fulfil orders, and provide customer support.
3. How We Use Your Information
NearTome may use the personal information collected through our website for the following purposes:
Order Processing
To process orders, confirm purchases, arrange deliveries, manage returns, and provide order updates.
Customer Support
To respond to customer enquiries, resolve complaints, and assist with product-related or order-related issues.
Website Improvement
To understand how customers interact with our website and improve navigation, website functionality, product information, and shopping experiences.
Marketing Communications
With your consent or where otherwise permitted by applicable law, we may send promotional emails, product updates, special offers, and information about new arrivals.
You may unsubscribe from marketing emails using the unsubscribe link included in those communications.
Security and Fraud Prevention
To help detect suspicious activities, prevent fraudulent transactions, protect customer information, and maintain website security.
Legal Compliance
To comply with applicable legal obligations, respond to lawful requests, and maintain necessary business records.
4. Payment Information
NearTome uses supported third-party payment providers to process online transactions securely.
When you make a payment, information necessary to complete your transaction may be collected and processed by the selected payment provider.
Payment providers handle payment information according to their own privacy policies and security practices.
NearTome may receive transaction-related information, such as payment confirmation, transaction references, payment status, and refund details.
We do not require customers to disclose their card PINs or banking passwords to NearTome.
5. Sharing of Personal Information
We may share relevant personal information with trusted service providers when necessary to operate our business.
These service providers may include:
E-Commerce Platform
Our online store is powered by Shopify, which provides the technology used to operate our website and process customer orders.
Shipping and Delivery Partners
We may share customer names, contact numbers, shipping addresses, and relevant order details with courier and logistics partners to fulfil deliveries.
Payment Service Providers
Payment-related information may be processed by payment providers to complete transactions and manage refunds.
Technology and Analytics Providers
We may use third-party tools to maintain website functionality, understand website performance, and improve our services.
Legal and Regulatory Authorities
We may disclose information when required by applicable law, a valid legal process, or a lawful request from an authorized authority.
We do not disclose personal information to unrelated parties for their independent marketing purposes without an appropriate legal basis.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand website activity.
Cookies may help us:
- Remember shopping cart information.
- Maintain customer sessions.
- Improve website navigation.
- Understand visitor interactions.
- Measure website performance.
- Personalize content where applicable.
- Support marketing and advertising activities where enabled.
Some cookies are essential for website functionality, while others may be optional.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies.
You can manage certain cookie preferences through your browser settings or privacy controls available on our website.
Disabling some cookies may affect website functionality.
7. Email Marketing and Newsletter Subscriptions
Customers may voluntarily subscribe to NearTome's newsletter to receive information about:
- New product arrivals
- Exclusive offers and discounts
- Home styling inspiration
- Seasonal collections
- Special promotions
- Product recommendations
We use subscription information to send relevant marketing communications.
You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email.
Unsubscribing from promotional emails does not necessarily stop essential transactional communications, such as order confirmations and delivery updates.
8. Data Security
NearTome takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.
Our website uses Shopify's e-commerce infrastructure and supported security technologies.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Customers should protect their account access information and contact us if they notice suspicious activity involving their orders or personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to satisfy applicable legal, accounting, tax, and regulatory requirements.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, we will take appropriate steps to delete, anonymize, or securely retain it where legally necessary.
10. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Withdraw consent for certain processing activities.
- Opt out of marketing communications.
- Raise concerns about how your personal information is handled.
Some requests may be subject to identity verification, legal requirements, or applicable exceptions.
To exercise your rights, please contact our customer support team using the details provided below.
11. Third-Party Websites and Services
Our website may contain links to external websites, payment platforms, social media pages, and third-party services.
These external services operate under their own privacy policies and terms.
NearTome is not responsible for the privacy practices or content of third-party websites that we do not control.
We encourage customers to review the privacy policies of external websites before sharing personal information.
12. Children's Privacy
NearTome offers products that may be suitable for children, including educational toys and learning accessories.
However, our online shopping services are intended to be used by adults or by individuals acting with appropriate parental or guardian involvement.
We do not knowingly collect children's personal information without the authorization required by applicable law.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the situation and take necessary action.
13. International Data Processing
Because our website operates on Shopify and may use third-party service providers, certain personal information may be processed or stored outside India.
Where international processing takes place, we seek to ensure that it is handled in accordance with applicable data protection requirements.
For more information about Shopify's handling of consumer personal information, please review the [Shopify Consumer Privacy Policy](https://www.shopify.com/legal/privacy/consumers).
14. Changes to This Privacy Policy
NearTome may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, or applicable legal requirements.
When changes are made, the updated policy will be published on this page with a revised effective date.
We encourage customers to review this page periodically to stay informed about how their personal information is handled.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Business Name: NearTome
Website: https://neartome.in
Email: neartomeonline@gmail.com
Phone: +91 95448 85556
Business Address: Melitte House, P.O. Anchery, Kuriachira S.O., Thrissur, Kerala – 680006
We will review privacy-related enquiries and respond in accordance with applicable requirements.
NearTome — Smart Finds for Everyday Life.
We value your trust and aim to provide a secure, convenient, and transparent online shopping experience.